Our Renovation Journey...: Bad experience with TV Console & Coffee Table

It was a horrible experience with a furniture company (situated in Sungei Kadut).

During the purchase, the sale person & lady boss were very nice & gave us attractive discount + some customization for the TV Console & Coffee Table. They said their products are different from others as they have a factory in Singapore & assembled by themselves. Thinking that Made In Singapore gives better quality products, we purchased the TV Console & Coffee Table & asked for delivery on last saturday. Besides this, they even talked us in getting the bed from them. However, we declined.

The TV console arrived turned out to be a horror! The inconsiderate furniture company sent a TV console with scratches at the base PLUS rusty brackets to us. If we had not spotted these flaws, we might have accepted the TV console because the top & side looked new. However, during the delivery, the china workers placed the TV console in a way that the base is facing us, hence, we are able to see all these flaws! How do you expect the customers to accept such FLAW product? They still insisted that they had assembled the TV console 3 days before delivery. If so, how do the rust & scratch come from? We deduce the company must have reused the base from somewhere. It was so maddening that my hubby took the pictures & asked them to bring it back. For the coffee table, one of the stainless steel legs was also crooked. The worker stepped on it to straighten it right in front of us! The coffee table table top had patches as well. Even though the china workers said the glass top will cover the wooden top, they cannot possibly ask us to accept it! My hubby called the sales person to check & he said he would get back to us. The lady boss, on getting back to us, said her workers feedback OUR EXPECTATIONS ARE HIGH! It was really a bad experience with this company. Till now, our TV console is still not settled.